This interactive Miro VMUG features author David Lambert. David focuses on building trusted business relationships - with customers; colleagues and suppliers. David will guide us through two Miro canvases that anyone can use to build stronger trust in their relationships. The first is about preparing for conversations. The second is about how to build trust during conversations. We will practice using these canvases within Miro in small group simulations with two different scenarios - one with customers and one with colleagues. You can choose to use the scenario that best fits your goals.
David Lambert, co-author of Smarter Selling: How to Grow Sales by Building Trusted Relationships published by Financial Times-Pearson and co-author of InsightFox.
Robert is the Senior Consultant at Knowmium. He has over 15 years experience facilitating communication programs and has worked face-to-face on all 7 continents. Robert's 2021 resolution is to travel more than he did in 2020. Find Robert on LinkedIn at: https://www.linkedin.com/in/robertkienzle/
People Development Advisor
Let's talk in the third person, shall we? Born on a Hawaiian volcano, Joshua has spent the last 20 years chasing curiosity and working internationally, with the last 15 based in Asia.
He heads up Knowmium, serving as lead Conversation Architect, and training both non-profits and Fortune 100s worldwide in persuasive communications. With Knowmium, he studies the "how" of deeper talk— unpacking fossilized speech patterns and crafting new habits that build trust and collaboratively solve problems.
Joshua is the author of Radically Remote (a guide to engaging virtual facilitating) and a member of the Forbes Coaches Council. In his spare time, he enjoys running (slowly) on Hong Kong’s trails, photography (less slowly), and reading more books than all the time left in the universe will allow.