Derrick Wilkinson, Director of UX at United Airlines, has a passion for elevating user experiences across both the employee and operations workspaces. With more than a decade of dedicated service to United, Derrick has played a pivotal role in aligning the realms of user needs, technology, and business objectives to ensure we “design the right thing, and design the thing right.” Derrick consistently demonstrates his commitment to the principles of user-centered design and the belief that effective UX is at the core of any successful enterprise.